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Frequently Asked Questions

Browse Through Our Frequently Asked Questions

Is there a Damage Deposit?

Yes, $1,000. Your Rental Fee covers light clean-up of the floors following your event. In situations which require more intensive cleaning (due to number of guests, alcohol, food, other) a portion of your deposit will be kept in order to hire a professional to clean the floors and keep it’s integrity. Note: Estimate $400-but will vary based on clean-up necessary.

How much is the deposit to reserve a date?

A non-refundable down-payment (20% of the total rental fee) and signed contract are required to confirm all facility rentals. Payment in full is due 30 days prior to the event. Valencia Event Center does NOT tentatively hold dates. All dates must be confirmed with a down-payment and signed contract.

How far in advance do we have to book an event?

We recommend at least 12-18 months in advance to get your preferred date.

Can I bring my own bottles of liquor?

No, Valencia Event Center is fully certified by TABC to provide alcoholic beverages to it’s guests. It is only in accordance with the rules and regulations by the City of McAllen and in compliance with the laws of the State of Texas regulating the sale and use of alcoholic beverages under Chapter 31 of the Texas Alcoholic Beverage Code: All Texas Alcoholic Beverage Commission (TABC) laws must be followed while on the premises. All alcohol must be served by a TABC Certified Server.

What are your office hours?

Monday-Friday 10a-6p, Saturday 9a-12p, Sunday by Appointment

How do I become a vendor?

Schedule an appointment with Valencia’s Venue Director to go over your product or service.

Do you have payment plans?

Yes, speak to Valencias Manager to go over payment options.

Can I bring my own food?

In order to protect Valencia’s guests and our reputation, we work with a few selected caterers that are certified with the city’s Health Department and are fully insured. Schedule an appointment with one of our representatives to go over your menu options that we are sure you will love.

What is the capacity?

The Grand Ballroom can host up to 450, and the Terraza Garden up to 250.

Is there a discount for non-profit organizations?

Yes, non-profit organizations receive a 35% off the venue rental. We are committed to helping the community and helping with fundraisers or silent auctions during such events.